Within NZ, all overs over $100 are shipped for free (excluding rural addresses and oversized items - we will calculate your shipping cost when we receive your order) if your order is under $100 you’ll only pay a $9 flat rate shipping fee for a nationwide service. * Please note, oversized and heavy items are excluded from our free shipping promotion and our flat rate options.
Our products are sent directly to you from our warehouse in New Plymouth. All parcels will require a signature on delivery for security and peace of mind for both of us! If no one is home to sign for the parcel, a card will be left and your parcel will be available for redelivery by phoning the number on the card or can be collected from the couriers depot.
We want you to start enjoying your purchase as soon as possible, so we aim to dispatch your order within 1-2 business days. Christmas time is super busy though, please allow 5-7 business days for delivery. Currently we do not offer shipping internationally.
We want you to be absolutely chuffed with your new stuff; if it’s not what you expected, you are welcome to return it. We will either replace it, exchange it or provide you with a store credit gift code to use at the checkout next time you visit our website.
Simply email us at firstname.lastname@example.org within 5 days of receiving the product and let us know you want to return it and why.
I want to return an item, what do I do?
After emailing us to let us know, just repackage the item(s) that you are returning together with a copy of the invoice provided with your order and address it to:
47 Frank Wilson Tce
New Plymouth, 4310
A few things to consider when returning an item;
- Shipping is at your cost; we will only cover the cost of return shipping if the goods are faulty. We recommend that you use a courier service as we are not responsible for goods that are not received.
- Goods must be returned in original condition, unused, unwashed and accompanied with their original packaging and labels intact.
- Proof of purchase must be provided.
- We are unable to refund or exchange the following items; sale items, soap, beauty and personal care products and earrings.
- Unsuitable product(s) must be returned within 10 business days of receipt of the product.
- All special orders are final sales.
If your order arrives faulty or damaged, please contact us at email@example.com within 3 days of receiving it. Please include a photo if the fault is visible (it may be necessary for the item to be returned for assessment - if this is the case we will arrange and pay for a courier to collect the item from a place that is convenient for you). Please do not return an item to us unless you have discussed with us first by either email or phone.
Once we have assessed the situation, if a replacement is available it will be sent out to you at no charge. If no replacement is available we will repair, replace or refund the item, at our discretion as per the Consumer Guarantees Act.