We, here at HOME+LUXE, really hope you are delighted with your shopping experience and your beautiful new purchases. By visiting the HOME+LUXE website and shopping with us online you hereby agree to the following conditions, so please ready carefully.
TERMS OF SERVICEACCEPTANCE OF TERMS
The placement of an order implies full acceptance of the TERMS+CONDITIONS as stated hereon and implied.
CURRENCY + GST + PRICING
All prices on this website are in New Zealand Dollars (NZD) and include GST. Orders will be processed in New Zealand Dollars (NZD) only. HOME+LUXE reserves the right to change prices of goods advertised on this website without notice.
CREDIT CARD - We accept Visa and Mastercard. All prices are in New Zealand dollars (NZD) and your credit card will be billed in New Zealand dollars via the Shopify Pay gateway. The name that will appear on your cardholder statement after a purchase will be “Homeluxe Interiors". HOME+LUXE does not have access to your credit card number, this is secured by Shopify Pay.
All payments are processed using the Shopify Pay gateway for online credit card transactions. You can help protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.
LAYBUY - Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments - interest free. Sign up is easy. Need to know more simply click here. Please read Laybuy's Terms and Conditions by clicking here.
To pay via Laybuy select Laybuy as the payment option instead of Credit Card in the checkout process. HOME+LUXE is not liable for any late payment fees collected by Laybuy. By using Laybuy you enter into an agreement with Laybuy.
BANK DEPOSIT - Payments may also be made by bank deposit. Goods will be held for 3 working days from date of order for payment to appear, if it does not then the order will be cancelled and goods placed back into stock. Orders will not be dispatched until payment is received in full.
Within NZ, all overs over $100 are shipped for free (excluding rural addresses and oversized items - we will calculate your shipping cost when we receive your order) if your order is under $100 you’ll only pay a $9 flat rate shipping fee for a nationwide service. * Please note, oversized and heavy items are excluded from our free shipping promotion and our flat rate option.
Our products are sent directly to you from our warehouse in New Plymouth. All parcels will require a signature on delivery for security and peace of mind for both of us! If no one is home to sign for the parcel, a card will be left and your parcel will be available for redelivery by phoning the number on the card or can be collected from the couriers depot.
We want you to start enjoying your purchase as soon as possible, so we aim to dispatch your order for delivery within 1-2 business days. Rural delivery can take a day or two extra. Christmas time is super busy though, please allow 5-7 business days for delivery. Currently we do not offer shipping internationally.
We want you to be absolutely chuffed with your new stuff; if it’s not what you expected, you are welcome to return it. We will either replace it, exchange it or provide you with a store credit gift code to use at the checkout next time you visit our website or provide you with a full refund (less shipping costs).
Simply email us at email@example.com within 5 days of receiving the product and let us know you want to return it and why.
I want to return an item, what do I do?
After emailing us to let us know, just repackage the item(s) that you are returning together with a copy of the invoice provided with your order and address it to:Homeluxe Interiors
47 Frank Wilson Tce
New Plymouth, 4312
A few things to consider when returning an item;
- Shipping is at your cost; we will only cover the cost of return shipping if the goods are faulty. We recommend that you use a courier service as we are not responsible for goods that are not received.
- Goods must be returned in original condition, unused, unwashed and accompanied with their original packaging and labels intact.
- Proof of purchase must be provided.
- We are unable to refund or exchange the following items; sale items, soap, beauty and personal care products and earrings.
- Unsuitable product(s) must be returned within 10 business days of receipt of the product.
- All special orders are final sales.
Once we have received the returned product(s) we will notify you by email of your store credit gift code or bank account payment confirmation. All purchases are subject to the Fair Trading Act 1986 and the Consumers Guarantees Act 1993.
If your order arrives faulty or damaged, please contact us at firstname.lastname@example.org within 3 days of receiving it. Please include a photo if the fault is visible (it may be necessary for the item to be returned for assessment - if this is the case we will arrange and pay for a courier to collect the item from a place that is convenient for you). Please do not return an item to us unless you have discussed with us first by either email or phone.
Once we have assessed the situation, if a replacement is available it will be sent out to you at no charge. If no replacement is available we will repair, replace or refund the item, at our discretion as per the Consumer Guarantees Act.
HOME+LUXE makes every attempt to be as accurate as possible when describing the products on the website. However, HOME+LUXE does not declare that the product description or other content on this site is 100% accurate, complete, reliable or error-free. Please note that there is room for minor error and discrepancies. If you receive a product from HOME+LUXE that is found to be not as described, it is your responsibility to return it in an unused condition for a full refund, credit or exchange.
SPECIAL PROMOTIONS + DISCOUNTS
Discount and promotion codes can only be used once per customer per promotion unless specified. HOME+LUXE reserve the right to cancel any order which has unauthorised use of a discount or promotion code. Any promotions or discounts are issued at the sole discretion of HOME+LUXE.